1. Introduction & Purpose
DANEXGEN™ is dedicated to supplying premium matcha to professional buyers — including cafés, restaurants, beverage brands, bakeries, hotels, and distributors. Wholesale pricing is available at danexgen.com and any business can order directly, with no application required. This Wholesale Policy outlines the terms governing those orders, and the separate standing-account option described below.
By placing an order or opening a standing account, the buyer agrees to comply fully with this policy. DANEXGEN reserves the right to update this policy at any time, with notice provided to active accounts via email.
2. Two Ways to Order
2.1 Direct Orders (no account needed) Any business or individual may order at the wholesale price shown on danexgen.com, at any quantity, with no minimum order and no application. Payment is by card (or other method offered at checkout) at the time of order.
2.2 Standing Accounts (net-15 invoicing) Businesses that order regularly at volume and prefer net-15 invoicing instead of paying by card every time may apply for a standing account. Standing accounts are subject to the eligibility, MOQ, and payment terms described in Sections 3–5 below.
3. Standing Account Eligibility
Standing accounts (Section 2.2) are available to registered businesses that meet the following. This section does not apply to direct orders placed on danexgen.com, which require no eligibility review.
- Hold a valid business registration, EIN, or equivalent tax/business identification number
- Operate as a legitimate commercial entity (café, restaurant, bakery, hospitality group, distributor, retailer, or food & beverage brand)
- Intend to use DANEXGEN products for commercial resale or professional preparation
- Agree to all terms and conditions set forth in this Wholesale Policy
DANEXGEN reserves the right to decline any standing-account application at its sole discretion, without obligation to provide a reason. A declined application does not affect a business's ability to order directly on danexgen.com.
4. Standing Account Application Process
To open a standing account, prospective buyers must:
- Submit an application via wholesale.danexgen.com or by emailing sales@danexgen.com
- Provide proof of business registration and intended use of products
- Allow 24–48 hours for application review and approval
- Upon approval, we set up your standing account with pricing and minimums agreed for your account, and invite you to the DanexGen Partner Portal
Incomplete applications will not be processed. DANEXGEN may request additional documentation to verify eligibility. None of this is required to place a direct order on danexgen.com.
5. Pricing & Minimum Order Requirements
5.1 Direct Order Pricing Wholesale pricing for direct orders is shown at danexgen.com and applies to any quantity, with no minimum order. Prices are subject to change without notice; confirmed orders are fulfilled at the price displayed at the time of order.
5.2 Standing Accounts Accounts ordering regularly at volume may apply for a standing account with pricing and minimums set for that account, ordered through the DanexGen Partner Portal and invoiced on agreed terms. Prices posted on danexgen.com apply to all other orders.
6. Payment Terms
- Direct orders on danexgen.com are paid in full at checkout by major credit/debit card or other method displayed there
- Standing accounts are invoiced electronically and payable net-15 from the invoice date, unless otherwise agreed in writing
- All prices are listed in USD unless otherwise specified
- Net-15 terms are available only to approved standing accounts; direct orders are not invoiced
7. Ordering & Order Processing
- Direct orders are placed at danexgen.com at posted pricing. Standing-account orders are placed through the DanexGen Partner Portal at portal.danexgen.com and invoiced under the account's agreed terms; questions go to sales@danexgen.com
- All orders are subject to product availability; DANEXGEN will notify buyers if any items are out of stock
- Orders are processed within 1–3 business days of payment or invoice confirmation
- Order confirmations will be sent via email; please review all details and notify us immediately of any errors
8. Shipping & Delivery
8.1 Domestic Shipping Standard processing time is 1–3 business days. Estimated delivery is 3–7 business days after dispatch. Shipping costs are calculated at checkout based on order weight and destination.
8.2 International Shipping DANEXGEN ships internationally; delivery times and costs vary by country. International buyers are responsible for all customs duties, import taxes, and clearance fees. DANEXGEN is not liable for delays caused by customs processing.
8.3 Freight & Large Orders Orders of 20 kg or more ship free via pallet freight, on both direct orders and standing accounts. Please contact DANEXGEN ahead of placing a pallet-size order so we can arrange freight pickup.
9. Returns, Refunds & Damaged Goods
9.1 Damaged or Defective Products If products arrive damaged or defective, buyers must notify DANEXGEN within 48 hours of delivery by emailing sales@danexgen.com with the order number, photographic evidence of the damage, and a description of the issue. DANEXGEN will assess the claim and, at its discretion, offer a replacement, store credit, or refund.
9.2 Change of Mind Returns Due to the perishable nature of matcha and food safety standards, DANEXGEN does not accept returns on the basis of change of mind. All sales are final unless the product is confirmed defective or incorrectly supplied.
9.3 Incorrect Orders In the event of an incorrect shipment, please contact DANEXGEN within 48 hours. We will arrange for the correct product to be dispatched and provide instructions for returning the incorrect items at no cost to the buyer.
10. Product Use & Resale
- Wholesale products may be resold as part of beverages, food items, or packaged goods
- Buyers must not resell DANEXGEN products in their original, unopened packaging as a competing retail product without prior written consent
- Any use of the DANEXGEN name, logo, or trademarks requires explicit written approval
- Buyers must comply with all applicable local food safety, labelling, and import regulations in their jurisdiction
11. Standing Account Suspension & Termination
DANEXGEN reserves the right to suspend or terminate a standing account under the following circumstances: breach of this policy, non-payment or fraudulent activity, unauthorized resale of products, conduct harmful to the DANEXGEN brand, or failure to meet minimum order requirements over any consecutive 12-month period. Account termination may be carried out without prior notice in cases of serious breach, and does not affect a business's ability to order directly on danexgen.com.
12. Intellectual Property
All branding, imagery, copy, and product names produced by DANEXGEN are protected intellectual property. Wholesale buyers are granted a limited, non-exclusive licence to use DANEXGEN product images and descriptions solely for promoting DANEXGEN products within their business. Any other use requires prior written consent.
13. Governing Law
This Wholesale Policy shall be governed by the laws of the jurisdiction in which DANEXGEN is registered. By placing a wholesale order or entering into a standing-account arrangement with DANEXGEN, buyers consent to the exclusive jurisdiction of the courts of that jurisdiction.
14. Contact & Enquiries
Order Now: danexgen.com Email: sales@danexgen.com Standing Accounts: wholesale.danexgen.com Contact Form: wholesale.danexgen.com/contact.html Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (local time)
